F.A.Q

How can I book a taxi/transfer with your service?
You can book our taxi/transfer services through our website, by downloading our website mobile app, or by calling our customer service hotline. For immediate bookings, it's best to call us directly.
Are your prices fixed, or do they vary?
Our prices are fixed for pre-booked rides. The total cost depends on the distance, chosen vehicle class, and any additional services you might request. For on-demand services, rates may vary slightly based on traffic and route changes.
What payment methods do you accept?
We accept various payment methods, including cash, credit/debit cards, and mobile payment apps. You can select your preferred payment method when booking your service.
Can I cancel my booking, and is there a cancellation fee?
Yes, you can cancel your booking. Cancellations made more than 24 hours before the scheduled pick-up time are free of charge. For cancellations made less than 24 hours before the pick-up, a cancellation fee may apply.
How far in advance can I book a ride?
You can book your ride up to 6 months in advance. We recommend booking as early as possible to ensure availability, especially during peak seasons or for special events.
Do you provide child safety seats?
Yes, we provide child safety seats upon request. Please specify the age and weight of the child when making your booking to ensure we provide the appropriate seat.
What happens if my flight is delayed?
We monitor flight statuses for all airport pickups and adjust your pick-up time accordingly, without any additional charge. Please provide your flight number when booking your airport transfer.
Can I request a specific driver or vehicle?
We do our best to accommodate specific requests, but we cannot guarantee the availability of a particular driver or vehicle. Please mention your preference when booking, and we will try to fulfill your request.
Is tipping included in the price?
No, tipping is not included in the price. While not mandatory, tips are appreciated for exceptional service.
How can I get a receipt for my ride?
A digital receipt will be sent to your email address immediately after your ride. If you require a printed receipt, please inform the driver before the end of your trip.
What should I do if I leave something in the vehicle?
Contact our customer service as soon as possible. We will make every effort to locate your item and arrange a way for you to retrieve it.
Do you offer services for special events or group transfers?
Yes, we offer tailored services for weddings, corporate events, sightseeing tours, and group transfers. Please contact us with your requirements, and we will provide a customized solution.